Quick Debrief Systems: Learning Fast Without Bureaucracy
From Theodora “Teddy” Kim’s guide series The SMB Hiring Advantage: Interview Systems That Scale Your Small Business.
This is chapter 4 of the series. See the complete guide for the full picture, or work through the chapters in sequence.
When Sarah hired her third customer service representative in six months, she knew something was fundamentally broken. Each hire seemed promising during interviews, but within weeks, clear mismatches became apparent. The problem wasn’t her interview process—she’d been following the role-based templates meticulously. The problem was what happened after each interview: nothing. No systematic review, no pattern recognition, no rapid course corrections. Like many small business owners, Sarah was learning slowly from expensiv
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